Frequently Asked Questions
aaNet have published a number of FAQ (Frequently asked questions) documents to assist customers with their inquiries. All the information relating to your service, billing and technical support is located here:
New Sales FAQ - Questions that a new customer would have about ADSL and aaNet services.
Orders & Provisioning FAQ - Questions relating to the order process and how it works
Billing & Accounts FAQ - Everything you need to read before contacting aaNet accounts.
Technical Support FAQ - An online helpdesk with setup instructions and troubleshooting tips.
Mass Disruptions Information - Details relating to 'Mass Service Disruptions' as defined in the CSG.
Email Configuration Guides - Video guides to setup your email programs
Modem manuals - Manuals for over 80 different modems
aaNet forums - The place for all other support requests and inquiries