• Broadband ADSL
• Standard ADSL1
• HighSpeed ADSL2+
• Modem Options
• Additional Pricing
• After the Order
• Terms and Conditions
• Taalk - Home Phone
• Referral Program
• Technical Support
• Frequent Questions
• Contacting aaNet
• Who are we

High Speed ADSL2+ Plans

The next generation of broadband, our ADSL2+ services are capable of download speeds far beyond what was possible with standard ADSL.

Not only are they capable of faster speeds, but they are also more cost effective, making these services the best choice if they are available to you.

All the plans offer the same possible speeds – simply choose the plan that best suits your download quota – or your budget. Full exchange listing is located here.

ADSL2 not available in all areas - Click here to see if your service is supported!

Any questions? Click here to contact our sales team or call 1300 665 076

Existing Customers - Please Note

To signup to ADSL2+ you cannot use this page - you must login to your members section and perform a plan change.

Plan Features

• 15 Free email addresses each with 20MB of storage

• 60 MB Free personal Web space

• Expert plain speaking technical support based in Australia

• Off peak - only half of data downloaded counted during off peak (more info)

• Spam filter with customisable options in your members section

• Bundle your home phone and save $10 per month on your broadband connection

• Pay by direct debit or credit card auto payment

• Join our community - chat with staff and customers on our online forum

• aaNet sponsor EGN gaming community via its parent company EFTel. EGN provide a wide variety of game servers to choose from

Setup and Transfer Options

• New Connection:
If you need to order a brand new ADSL2+ connection the setup fee is $99

• Single Service Transfer(SST):
If you transfer from another ISP that supports SST(click here to check) the setup fee is $99

• Contract Period:
The standard contract period for all services is 12 months

• No-Contract Option:
During signup you can elect to pay a no-contract fee of $50 and the standard contract period will be reduced to 0 months.

Off-Peak Period

All aaNet plans include a single download quota, allowing you to perform your downloads at any-time. Should your downloads be performed during the off-peak period, which is 2AM - 10AM aaNet will only count half of whatever is downloaded.

For example, if you were to perform 6Gb of downloads during the off-peak period, aaNet would only count it as 3Gb toward your download quota.

The off-peak period is a great way to download more data without exceeding your download limit.

ADSL2+ Speeds

The speed of the ADSL2+ plans is variable, and is dependant on your individual line conditions and equipment used. Theoretical speeds using ADSL2+ compatible equipment on the network range anywhere up to 24,000 kbit/sec however various factors will limit individual customer speeds, such as length of the physical telephone line, quality of the line, types of modems and equipment used, and ability of the internet source to supply data at sustained speeds.

Around 70% of customers tested are able to connect into our network at speeds in excess of 8 Mbits.

Bundling Taalk Home Phone

Bundling your home telephone with aaNet is a great way to save money on calls and your internet fee. Click here to view our current line rental and call rates.

The bundled internet rate is the effective cost of the internet, after the bundle discount has been applied. The bundle discount is provided on a pro-rata basis for the duration of the time that your telephone line is connected to aaNet. This means that your first bill from aaNet will contain the full standalone price of the internet. Your second bill will contain your discount in advance, as well as a pro-rata discount from the month prior, for the period of days since your telephone line transfered to aaNet.

Additional Information relating to the provision of services

All prices include GST.

Data is charged only one way, either uploads or downloads, whichever is the greater.

Excess usage is $3 per Gigabyte, which billed per megabyte ($0.003 per megabyte).

Payment is via credit card (MasterCard or Visa) or direct debit (authority form here).

If the service is under contract a maximum early termination fee of $200 applies for customers who leave before their contract has elapsed. There is an option during signup to have a no-contract option at a fee allowing cancellation at anytime without an early termination fee.

Additional pricing and charges can be found here.

No "paper" invoices are supplied to customers - online copies are made available in the members section on the website.